Privacy
What Loclis collects, why, and what it does not do with it.
Updated October 13, 2026
What Loclis collects
Account information (name, email, phone, password hash). Service addresses you add. Orders, subscriptions, memberships and their payment records. Messages you exchange with providers. Reviews you write. Referral clicks and attributions, including an anonymous visitor identifier stored in a cookie. Search queries, which are recorded in aggregate to identify questions worth answering.
Job requests you send Loclis, whether through the website, by phone or by text, including what needs doing, where, when, and any access or pet notes you give.
If you call the Loclis phone line: your phone number, a written transcript of the call, the details you give during it and, if you leave a voicemail, the recording. If you text Loclis or we text you: your number, the messages, and their delivery status.
Providers additionally supply business details, credentials, service areas and, if they choose to use GovCon features, a government contracting profile and company documents. A business that runs or bids on a general contractor project supplies the project's details, trade packages, bids and the documents attached to them, questions and answers, and award and invoice records.
Phone calls
The Loclis phone line is answered by an automated assistant, and it tells you so at the start of the call. Calls are carried by Twilio. What you say is turned into text by Twilio's speech recognition, and that text, together with the earlier turns of the same call, is sent to an AI model provider so the assistant can decide what to ask or say next. Prices, timing and whether a job can be booked come from Loclis's own records, not from the model.
The assistant's replies are turned into speech by a text-to-speech provider. A reply can repeat details you gave, such as your first name or what needs doing, so those words are sent to that provider too.
The transcript and the details collected are kept with the call record so a person at Loclis can follow up and arrange the job. If the assistant hands you to a person and nobody answers, you can leave a voicemail. Twilio records it and Loclis keeps a link to the recording with the call record. Audio of the assistant's own replies during a call is stored privately and deleted when the call ends.
Text messages
Loclis sends texts through Twilio: confirmations, quotes, scheduling and job updates, and job offers to the businesses that do the work. Replies come back to Loclis and are stored with the job they belong to. Message rates may apply.
Reply STOP to any Loclis text and Loclis stops texting that number. Reply START to resume. Account holders can also manage text notifications from their account settings.
Jobs Loclis arranges for you
When you send Loclis a job request instead of booking a listed provider yourself, Loclis asks independent local businesses to quote for it. For a small set of services Loclis sells in its own name, it offers the job to a business that works with Loclis instead. A business asked to quote or to take a job is told what needs doing, the town and the timing, not your name, phone number or street address. Your contact details, service address and any access or pet notes go only to the business you choose, or for a service Loclis sells, the business that takes the job, so it can reach you and do the work.
Business directory
The Loclis directory lists local service businesses that have not joined Loclis. Those listings are compiled from business information published online, from public records such as Virginia's contractor licensing register, and from what a business publishes about itself, such as its own website. Each listing says where its details came from and when.
Loclis may contact a listed business by email or phone to invite it to claim its listing, or to tell it about a job or a general contractor's request for a bid, using the contact details Loclis holds for the listing, including an email address published in Virginia's contractor licensing register. Before calling, Loclis may look up what kind of line a published number is (for example mobile or landline) through Twilio.
A business that would rather not be listed can ask from its listing page or at contact@loclis.com, and the listing is taken down.
Payment data
Loclis does not store card numbers. Payments are processed by Stripe; Loclis stores the payment reference, amount, status and the card brand and last four digits returned by the processor. Where a job is paid for with a card hold, the hold is placed when you accept and is either captured when the job is done or released.
Public information
Reviews you write are published with your first name and last initial. Provider shop pages, services, prices, ratings and verified credentials are public and are published as structured data so that search and answer engines can read them accurately. Customer names and addresses are never included in that structured data.
A business's phone number, email address, website and street address are not published on its Loclis pages, in that structured data or on its quotes; a provider's are shared with a customer once that customer has booked it.
AI processing
Where AI features are enabled, the specific records needed for the task are sent to the model provider. For GovCon, that is a provider's own government profile and past performance, or a solicitation document. For Loclis Answers, it is marketplace figures such as ratings, job counts and prices, not customer personal information. For the phone line, it is what callers say during the call, as described under Phone calls. AI output shown on the site is labelled as AI output.
In a general contractor project, the project assistant is sent the GC's messages to it and the project as the GC sees it: the brief, trade packages and budgets, and the names, licence lines and eligibility notes of the businesses invited or suggested. It is not sent the project's street address or those businesses' contact details. When the GC asks for AI notes on bids, the bids' text and figures are sent, with contact details hidden as the GC sees them. When a sub fills in a bid from its own quote, the text of that quote, as uploaded or pasted, is sent.
When you post a job by describing it in your own words, that description is sent to the model provider so it can suggest the kind of job, answer that job's questions where your description already says, and suggest follow-up questions. Before it is sent, Loclis takes out phone numbers, email addresses, links, street addresses and names it can recognise. Your account details are not sent. The suggestions are shown to you to check and change, and nothing is posted until you send the request yourself. If you would rather not use this, pick a category instead and fill in the form.
Which model provider Loclis uses is a configuration choice and may change; the current provider is named on request at contact@loclis.com. A model provider's own terms govern what it does with what it receives, and those terms differ between providers. Do not put anything into a GovCon document or AI prompt that you would not be willing to send to a third-party processor.
Matching, scoring, compliance extraction and the red-team checks are deterministic and run whether or not an AI model is configured, so turning AI off does not turn the product off.
Photos you upload
Photos attached to a repair request, a dispute, or a provider's shop are stored with the record they belong to. Photos on a repair request are shown to the businesses the request is sent to, so they can quote; the street address is not shown to them until you accept a quote. A dispute photo is visible to the other party in that dispute and to Loclis. Shop and service imagery is public. Do not upload anything you would not want the other party to that transaction to see.
Retention and your rights
Transaction and financial records are retained as required for accounting and tax purposes. Other data is retained while your account is active. You can request access, correction or deletion at contact@loclis.com.