Terms of use

What Loclis is

Loclis operates a marketplace where customers find, book and pay independent local service businesses. Loclis is not a service provider and is not a contractor. It does not perform lawn care, cleaning, plumbing, HVAC, repair or any other service listed on the platform, including services included in a Loclis HomeCare membership.

Each provider is an independent business responsible for its own licences, permits, insurance, employees, equipment, workmanship and compliance with applicable law.

Who you are buying from

When you book a provider's service, you contract directly with that provider. The provider is the seller of the work and the only party responsible for doing it. Loclis does not provide, sell, perform, manage, supervise or subcontract any provider's services, and is not a party to your agreement with the provider, except where Loclis says in writing, on the quote and on the receipt, that Loclis itself is the seller of a specific service.

Providers set their own prices and write their own quotes. Loclis does not set, change or mark up a provider's price. The Loclis service fee is a separate charge for Loclis's booking and payment services, and is shown as its own line before you pay.

Paying Loclis pays the provider

Each provider appoints Loclis as its agent for the limited purpose of receiving payments from customers for that provider's services and passing them to the provider through Loclis's payment processor. When Loclis or its processor receives your payment for a provider's service, the provider is treated as having received it, and your obligation to pay the provider that amount is satisfied, whether or not Loclis has yet passed it on.

Loclis acts for the provider only in receiving payment. It is not the provider's agent for doing, managing or supervising the work.

Licences, permits and written contracts

Providers are responsible for holding every licence, certificate and registration the law requires for the services they list, in the name shown on their listing, and for getting any permit a job needs. Providers are also responsible for their own insurance.

In Virginia, licensed residential contracting work over $1,000 needs a written contract between you and the provider, signed before the work starts or any payment is taken. The provider writes it and gives you a copy, and any change to the job is written down and signed by both of you. That contract is between you and the provider. Loclis is not a party to it.

Accounts

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. Loclis may suspend an account for fraud, abuse, non-payment, or conduct that endangers other users or providers.

Fees

Customers pay the provider's price plus the Loclis service fee, a fee for Loclis's booking and payment services, shown in full at checkout before payment. Providers pay Loclis a booking and payment fee on each payment Loclis collects for them, shown on every transaction and deducted before the payment reaches the provider. It is a fee for Loclis's services to the provider, not a share of the provider's price for the work. Current rates are published at /pricing and may be changed with notice.

Neither fee buys a guarantee, a warranty or insurance of any kind.

Referral credit earned by a provider is applied against that provider's Loclis fees. It has no cash value and cannot be withdrawn. Customer referral rewards are credit toward Loclis purchases, have no cash value, and may expire as disclosed at the time they are earned.

Bookings, subscriptions and cancellation

A booking is an agreement between you and the provider. Recurring subscriptions bill on the interval shown at purchase and continue until cancelled. You may cancel a subscription at any time from your dashboard; cancellation takes effect at the end of the current billing period unless stated otherwise.

If you ask Loclis to arrange a job instead of booking a listed provider yourself, the quote you are sent says who you are buying from. Where it names a provider, that provider is the seller and the sections above apply. Where it says Loclis is the seller, your agreement for that job is with Loclis.

Loclis HomeCare memberships are not currently offered. If HomeCare is offered again, its terms will be published here before anyone can join.

Messages before booking

Until a job is booked, Loclis checks the messages and quotes you and a provider send each other and hides phone numbers, email addresses, links and social media or payment handles in them; once the job is booked, you can share contact details freely.

A provider's phone number, email address and website are not shown on its public pages or its quotes; Loclis shows them to you on your order once you have booked that provider.

Refunds and disputes

Open a dispute from the order in your dashboard. Your payment for a provider's service settles into that provider's own payment account with Loclis's processor, not into Loclis's. As the provider's payment agent, Loclis may decide a payment dispute and issue a full or partial refund, taking the provider's share back from that account, and reverses both the Loclis service fee and the booking and payment fee in proportion on any refund.

When a dispute is opened, the provider is notified and both sides may add photos and written responses to a shared thread that Loclis reads before deciding. Loclis publishes a decision date on the dispute and aims to decide by that date. Both parties are told the outcome and the reasoning.

Where credit was applied to a refunded order, the proportional share of that credit is returned. A referral reward earned on a transaction is reversed in proportion to any refund of it.

Refund of Loclis's fees

If a job you booked and paid for through Loclis goes wrong, Loclis may, at its sole discretion, refund the fees it charged on that job: the Loclis service fee you paid and the provider's booking and payment fee. Those fees are the most Loclis refunds under this section.

This is a refund of Loclis's own fees. It is not insurance, not a warranty of any provider's work, and not a promise that any job will be done or done well. No part of any fee is charged for it. Claims about the work itself are between you and the provider. Loclis may change or end this practice at any time, including if any authority treats it as insurance or a service contract or requires a licence for it.

Card chargebacks

You may dispute a charge with your bank instead of with Loclis. The card network, not Loclis, decides that case. Loclis mirrors the chargeback onto the order, notifies the provider, and books the outcome when the network rules.

Because a chargeback withdraws funds for work that may already have been performed and paid out, a chargeback decided against Loclis ends any subscription or HomeCare membership that the disputed charge was paying for, and the provider's share of the charge is recovered from the provider's payment account. Raising a dispute with Loclis first is usually faster and does not carry these effects.

Reviews and content

A review may only be written by the customer on a completed, paid order. Providers may respond publicly but cannot remove a review. Loclis may remove content that is unlawful, contains personal information, or is not about the transaction it is attached to.

You retain ownership of content you submit and grant Loclis a licence to display it on the platform.

Verification

A verification badge means Loclis reviewed a submitted document at a point in time. It is not a warranty of current licensure, insurance, or quality of work. Licence details on a listing are shown with where they came from and the date they were checked. Information a provider has stated but Loclis has not confirmed is labelled as provider-reported.

Government contracting features

Loclis GovCon AI produces assessments, drafts and recommendations. It does not make eligibility determinations, does not constitute legal advice, and does not replace an agency's official evaluation. Loclis never submits an offer on a provider's behalf without explicit human approval. Providers remain solely responsible for the accuracy of every representation, certification and price they submit to a government agency.

Limitation of liability

To the extent permitted by law, Loclis's liability arising from a transaction is limited to the fees Loclis collected on that transaction. Loclis is not liable for the acts or omissions of independent providers.

Provider terms

Businesses that list services on Loclis also agree to the provider terms at /legal/providers, which set out the payment agency described above from the provider's side.

Changes and contact

Loclis may update these terms and will note the effective date. Questions go to contact@loclis.com.